89gd Privacy Policy
We take your privacy seriously. This policy explains exactly what personal data 89gd collects, why we collect it, how we protect it, and the rights you have over your own information.
§Privacy at a Glance
The following highlights summarise our core privacy commitments. They are provided for convenience only and do not replace the full policy text below.
SSL Encryption
All data transmitted between your device and 89gd servers is protected with SSL encryption at all times.
Purpose-Limited Use
Your data is used only for account management, service delivery, fraud prevention, and legal compliance — never sold to third-party advertisers.
No Data Selling
89gd does not sell, rent, or trade your personal information to any external marketing company or data broker under any circumstances.
Your Rights Matter
You have the right to access, correct, delete, or restrict processing of your personal data. Submit requests to [email protected] at any time.
01Introduction
89gd ("we", "us", "the Platform") operates the website at https://89gd.pro and associated services (collectively, the "Service"). This Privacy Policy explains how 89gd collects, processes, stores, and protects personal data provided by users ("you") when accessing or using the Service. It also describes the rights you hold in respect of your personal data and how to exercise them.
This Privacy Policy forms part of 89gd's Terms & Conditions and is incorporated into them by reference. By creating an account, depositing funds, or otherwise using the Service, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
02Data Controller
89gd is the data controller responsible for the personal data collected through the Service. As data controller, 89gd determines the purposes and means by which your personal data is processed. All data-related enquiries, access requests, and complaints should be directed to the support team at [email protected].
Where 89gd engages third-party service providers (such as payment processors, game providers, or analytics partners) to process data on its behalf, those providers act as data processors and are bound by data processing agreements that require them to process data only on 89gd's instructions and to maintain appropriate security measures.
03Personal Data We Collect
89gd collects the following categories of personal data, depending on how you interact with the Service:
- Identity data: full name, date of birth, gender, and a copy of a government-issued identity document where required for age or identity verification.
- Contact data: email address, mobile phone number, and residential address in Bangladesh (e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other division).
- Account data: username, encrypted password, account creation date, account status, and transaction history (deposits, withdrawals, wagers, and winnings denominated in BDT).
- Payment data: mobile financial service numbers (bKash, Nagad, Rocket, Upay), bank account details where bank transfer is used, and records of individual transactions sufficient to comply with anti-money-laundering obligations. Full card numbers are never stored by 89gd; card transactions are tokenised by the payment processor.
- Technical and usage data: IP address, device type and operating system, browser type and version, pages visited, clickstream data, session duration, and referring URL. This data is collected automatically when you access the Service.
- Communications data: records of your correspondence with 89gd's customer support team, including email threads, live chat transcripts, and any documents you submit in connection with a query or complaint.
89gd collects personal data directly from you (when you register, deposit, contact support, or use the Service), automatically from your device (via cookies and similar technologies), and in limited cases from third-party identity verification or payment service providers.
04How We Use Your Data
89gd processes your personal data for the following purposes:
- Account registration and management: to create and maintain your 89gd account, verify your identity and age (21+), and administer your profile, preferences, and responsible gaming settings.
- Service delivery: to process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods; to credit winnings to your account; and to provide access to casino games, sports betting, and live casino products.
- Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, underage access, and other prohibited conduct; to maintain the integrity of the platform and protect the interests of all users.
- Legal and regulatory compliance: to fulfil obligations under applicable anti-money-laundering law, age verification requirements, record-keeping obligations, and any lawful request from a competent authority.
- Customer support: to respond to your enquiries, process complaints, and keep records of support interactions as required for quality assurance and dispute resolution.
- Service improvement and analytics: to analyse aggregate usage patterns (in anonymised or pseudonymised form where possible) to improve platform performance, game selection, and user experience. Individual user profiles are not shared with third-party analytics providers.
05Legal Basis for Processing
89gd processes your personal data on one or more of the following lawful bases:
- Contract performance: processing is necessary to perform the contract between you and 89gd — specifically, to provide the betting and gaming Service you have registered for.
- Legal obligation: processing is required to comply with applicable laws including anti-money-laundering regulations, age verification requirements, and responses to lawful regulatory or law enforcement requests.
- Legitimate interests: processing for fraud detection, platform security, abuse prevention, and aggregate analytics serves 89gd's legitimate interests in operating a safe and sustainable gaming platform. These interests are proportionate to the privacy impact on individual users.
- Consent: where 89gd processes data on the basis of your consent (for example, for optional marketing communications), you may withdraw your consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
06Cookies and Tracking Technologies
89gd uses cookies and similar tracking technologies on its website to support platform functionality and improve the user experience. The following types of cookies may be placed on your device:
- Strictly necessary cookies: required for the website to function correctly, including session authentication, security tokens, and load-balancing. These cookies cannot be disabled without impairing core platform functionality.
- Functional cookies: used to remember your preferences such as language settings, account currency, and responsible gaming limits so they persist between sessions.
- Analytics cookies: used in aggregate to understand how users navigate the platform, which game categories attract the most engagement, and where technical performance can be improved. Data collected via analytics cookies is anonymised before analysis.
- Security cookies: short-lived tokens used to detect and mitigate cross-site request forgery (CSRF), session hijacking, and other common web security threats. These are strictly necessary and cannot be disabled.
You can manage cookie preferences through your browser settings. Disabling non-essential cookies may affect some features of the platform but will not prevent you from placing bets or managing your account for core functions.
07Sharing Your Personal Data
89gd does not sell your personal data. We share your data only in the following limited circumstances:
- Payment processors and mobile financial service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard, and integrated bank partners): to process your deposits and withdrawals. These providers receive only the data necessary to complete the transaction.
- Game content providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming): to authenticate your session and provide access to their game content. Game providers receive a session token and account identifier; they do not receive your full personal profile.
- Identity verification and KYC service providers: to verify your age, identity, and the source of funds where required. These providers process identity documents under strict confidentiality obligations and do not retain data beyond the period required for verification.
- Competent authorities and law enforcement: where 89gd is required by law, court order, or regulatory direction to disclose your personal data. In such cases, 89gd will disclose only the minimum data required to satisfy the legal obligation and will endeavour to notify you where legally permissible.
08Data Retention
89gd retains your personal data only for as long as is necessary for the purposes for which it was collected, subject to applicable legal minimum retention periods. The following general retention periods apply:
- Active account data: retained for the duration of your account and for a minimum of 5 years following account closure, to comply with anti-money-laundering record-keeping obligations.
- Transaction records: retained for a minimum of 5 years from the date of each transaction in accordance with applicable financial record-keeping requirements.
- Support communications: retained for 2 years from the date of the final communication in a support thread, unless the communication relates to an active dispute or investigation, in which case it is retained until the matter is resolved.
09Your Data Rights
As a user of the 89gd platform, you have the following rights in respect of your personal data. To exercise any of these rights, contact 89gd's support team at [email protected] with the subject line "Data Rights Request":
89gd will respond to all valid data rights requests within 30 days of receipt. Where a request is complex or involves a large volume of data, 89gd may extend this period by a further 30 days and will notify you of the extension within the initial 30-day window.
10Data Security
89gd implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls limiting data access to authorised personnel on a need-to-know basis, regular security assessments of platform infrastructure, and secure disposal procedures for data that is no longer required.
While 89gd takes all reasonable steps to protect your data, no internet transmission or electronic storage system is 100% secure. If you become aware of any security vulnerability or suspect that your account has been compromised, you must notify 89gd immediately at [email protected] so that prompt remedial action can be taken.
11Payment Data and Financial Information
All payment transactions on 89gd are processed through PCI-DSS-compliant payment service providers. 89gd does not store full card numbers, CVV codes, or mobile banking PINs on its own servers. When you make a deposit via bKash, Nagad, or Rocket, the transaction is authenticated directly within the respective mobile financial service provider's secure environment; 89gd receives only a transaction reference and confirmation status.
Financial transaction records, including deposit and withdrawal history, are retained by 89gd for compliance purposes as described in the Data Retention section. These records are accessible to you at any time through your account transaction history and may be requested in exported form by submitting a data access request to [email protected].
12Minors and Age Verification
89gd's Service is strictly intended for adults aged 21 and above. 89gd does not knowingly collect personal data from any person under the age of 21. If 89gd discovers or has reasonable grounds to believe that personal data has been collected from a person under 21, that data will be deleted promptly and the associated account will be closed. Age verification may be requested at any point during the account lifecycle, and failure to provide satisfactory verification will result in account suspension.
13Changes to This Privacy Policy
89gd reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or the way 89gd processes personal data. Where a change is material, 89gd will provide reasonable advance notice via a notice posted on the platform or by email to the address registered to your account.
The "Last Updated" date at the top of this policy will reflect the date of the most recent revision. Your continued use of the Service following publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how 89gd protects your information.
14Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or the way 89gd handles your personal data, or if you wish to exercise any of your data rights, please contact the 89gd support team. We aim to respond to all privacy-related enquiries within 5 business days.
Email us at [email protected].
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